Who we are

Farrar Joinery Manufacturers ("we", "us", "our") manufactures bespoke timber windows and doors from our workshop at Carr House Farm, Cockin Lane, Clayton, Bradford, BD14 6PZ.

For any questions about this policy or your personal data, contact us at info@farrarjoinery.co.uk or call 01274 911 316.

What data we collect

We collect information you give us directly through our contact and quote request forms:

Name
Email address
Phone number
Details of your project or enquiry

We also collect some data automatically when you visit our website:

Pages you visit and how long you spend on them
Your approximate location (city/region level, not precise)
Device type, browser, and operating system
The website that referred you to us

How we use your data

We use your information to:

Respond to your enquiry or quote request
Provide the products and services you have asked about
Understand how visitors use our website so we can improve it

We will never sell your data to third parties or use it for purposes unrelated to your enquiry.

Legal basis for processing

Under UK GDPR, we process your personal data on these grounds:

Legitimate interest – responding to your enquiry and improving our website
Consent – when you submit a form or accept analytics cookies
Contract – when we need your details to fulfil an order

Cookies

Cookies are small text files stored on your device when you visit a website. We use:

Essential cookies

These are necessary for the website to function (e.g. remembering your cookie preference). They cannot be switched off.

Analytics cookies

We use Google Analytics 4 to understand how visitors use our site. These cookies are only set if you give consent via the cookie banner. Google Analytics collects anonymous, aggregated data. No personally identifiable information is sent to Google.

You can withdraw your cookie consent at any time by clicking the "Cookie settings" link in our website footer.

How long we keep your data

Contact form submissions are kept for up to 24 months after your last interaction with us. Analytics data is retained for 14 months in Google Analytics.

Who we share data with

We share data only with:

Google Analytics – anonymised website usage data (only with your consent)
Our web hosting provider – who stores the website and form submissions securely

We do not share your data with anyone else unless required by law.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data
Object to our processing of your data
Request a copy of your data in a portable format

To exercise any of these rights, email info@farrarjoinery.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.